keter customer service

Division Manager Drake Software. For the best experience on our site, be sure to turn on Javascript in your browser. Keter Customer Service I purchased a product from Keter (via a retailer). i checked off the contents list and thought they were correct (how i was wrong).after assembling the shed up to the roof a part was missing for the A-frame front as they had sent 2 of the same part. - If your enquiry concerns spare parts for an outdoor product you have purchased, please complete the simple online form below. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. I bought a shed (during Covid) and had hinges break apart. *Email. The customer service is deplorable and thats being kind. Learn about KETER NORTH AMERICA culture, salaries, benefits, work-life balance, management, job security, and more. UPDATE 2In reply to Julie Anderson's response.Please do not waste your money sending me out replacement hinges.As I mentioned in my previous update, I had to order them over the phone and paid the £15 requested to process the order - and they arrived a week later.UPDATE.Yes they blamed covid.After over 6 weeks of following their instructions to not phone and use the form on their website I submitted the spares form 3 times and e-mailed 3 times and gave up so hung on the phone for over 30 minutes - to be told that they were on skeleton staff of only 4 and were so busy on the phones they had no time to answer e-mails. Please don't hesitate in contacting us in the future should you require any further assistance. We followed the guide to the letter and dedicated a Saturday, knowing it was going to take a while. Please don't hesitate in getting in touch should you require any assistance in the future. Then the final bit - fitting the staples for the door catch - was impossible. - If you are looking for a copy of any assembly instructions, you can find these on the appropriate product page on our website. All rights reserved. Good Afternoon and thanks for your kind remarks. Their customer service leaves a lot to be desired - and I notice that customer services have not been on here for over 3 weeks now - wonder if they'll blame covid? Being the good natured person I am I full understood that a part replacement would take time. The instructions said assembly takes 40 minutes, we finished 3 hours later. All in all, this has been an extremely good experience purchasing and building our Keter Artisan shed. Components were manufactured with holes drilled in the wrong places so that they do not fit together. For the best experience on our site, be sure to turn on Javascript in your browser. this was on 22nd dec.a quick phone call to customer services and after speaking to a very helpful service assistant alice hunter keter had the part out next day delivery and delivered as promised the correct part the following day by 1pm.now the shed. Please don't hesitate in contacting us should you require any further assistance. I had a few issues with what was delivered. I am sorry you waited so long for the parts to be delivered it is difficult for me to determine the cause of this. On arrival it was obvious the packaging was well below what we expected and checking through each component found the panels damaged, Wickes were excellent, collecting the package next day and supplying a new one a few days later. I purchased a 10x8 Keter resin shed at the beginning of January 2017. Thank you for your communication, a special thanks to Linda Smith for her efficiency. We try our best to deal with these issues as quickly as possible. As an integrated part of your operation, Keter provides a complete turnkey solution to manage your waste and recycling program. Customer Service Representative at Keter Daleville, Indiana 300 connections. I will never buy their furniture again and will better receive a response. the instructions were very straight forward and easy to follow. Sep 2016 – Aug 2019 3 years. Your customer service is excellent and it was no trouble when we had a damaged part, a new part was sent to us immediately" - Sue, Plettenberg Ba Argos did not want to know. Eventually I received a message via Facebook to complete an online form and still haven’t received a response. It was not resolved over the telephone. When I approached Keter they could not have been more helpful. Well packaged and delivered promptly, thanks to the delivery person who only had my name and postcode to work from.I am happy with the customer service. Do not purchase goods from this company. Customer Service Specialist Keter. Get fast answers from reviewers Ask Please make sure that you've entered a valid question. Friendly, empathetic and highly efficient. Very disappointing. I’m only looking for one spare part. Good Afternoon and thanks for getting in touch. they finally agreed to award me a refund only to rescind that offer and "promise" to ship a part, countless CS reps said was on back order. Wish I looked on Trustpilot before. I purchased a product from Keter (via a retailer). My contact with Keter this morning (12th Nov) was like a breath of fresh air!I had ordered a “Max” storage box, online from Wickes, and it was received with a broken lid. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it. Cheaply made. For any customer service related enquiries, please contact us by completing the form below, or email info@keter.co.za. Recently bought a a Keter factor 6x4 from Argos. Will never buy a Keter product ever again. *Full Name. Sent faulty roof on garden shed. Its a shame that Keter are now 100% ignoring all my emails and I have bought several of their products. Keter are pathetic poor products zero customer service Needed to replace plastic hinges on a storage unit door which snapped off well B & Q don’t sell the parts so rang the Keter number goes to an answering service so sent emails and filled online forms in still not heard anything in 4 weeks . Could not be happier with the delivery service. Anderson, IN. Please provide your details below to contact us. Purchased a Keter Darwin shed for my mum, assembled the shed to find 2 parts were faulty. Very efficient, honest and extremely professional. Having worked in retail for over 35 years, this is the way an issue should be resolved. The shed is 100% water tight and actually really rather cosy for a storage shed. Useful. After purchasing a keter factor 8x8 i am very pleased with it.the delivery men were very helpful and all the package arrived. Share. Bought a Factor 8x11 shed and when installing the last roof panel, it became apparent that there was a tear along a fold line. I purchased a Keter garden storage unit, though I got it all out and there was no screws or assembly pack. Product isn't bad but abysmal service!!! You've already flagged this Reply from Keter UK . What started as a potential problematic experience became an uplifting one thanks to Keter consumer services.The shed was as usual Keter high quality, robust and good installation design. Thanks keter. Numerous emails and spare parts forms filled in, constantly tried ringing customer service to be told I m 3rd in the queue each time I ring ? Read … If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. Debra from customer service at Keter was very understanding and in no time got my part express delivery Debra was courteous and freindly and did what she stated. Drake Software. Please don't hesitate in contacting u should you require any assistance in the future. Good morning and thank you for posting your kind comments. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it.When I approached Keter they could not have been more helpful. *Full Name. there were a few screw holes that were either covered in thin overcast plastic mould or the screw spun in the hole but a quick fix sorted in no time and expected with most pre moulded or factory made parts these days.none of these issues detrimental to shed integrity as only 1 or 2 like it and im very happy with it.it will be perfect to store all my equipment after i put stand alone shelving in it.great service keter. Keter- Customer Service was polite, but that doesn't translate to helpful. Worst customer service ever !!!!! I received the shipment on Memorial Day weekend, and the time it took to receive the replacement components for what was damaged in shipment literally meant I didn't have the thing put together until Labor Day weekend. dont know what the others are on about.thanks keter. Couldn't recommend. Thanks for your kind review. Bought a Keter Ultra storage box for outdoors. Keter Environmental Services is a management company that integrates the byproducts of your business into a centrally managed program designed to meet the economic and environmental goals of your business. I have now received replacements parts. Called customer service, who ordered a replacement part with no questions asked and sent by express delivery. For spare parts orders please contact us at NACS@keter.com or call 1-888-374-4262. View Jessica Forsyth's business profile as Customer Service Associate at Keter Plastic Ltd. Find contact's direct phone number, email address, work history, and more. No response from Keter, great after sales and great product, keter factor 8x8, I purchased a Keter garden storage, parts missing, but resolved. 11111 Since its establishment by the Sagol […] it went together very easily. All the parts were present and correct so onto assembly. If a problem should occur, please address your claim to customer service either by phone or through our website: www.keter.com. Absolutely rubbish service. Tied contacting them several times to get replacement parts and have heard nothing back. Terrible customer service. 9 people found this helpful. Bought Store-It-Out Midi (Woodland 30) from Homebase. So I contacted Keter UK. Become a member of keterbathseat.com and we will keep you up-to-date with the latest products and offers The company is shady. All Keter Products are complete garbage & so is their customer service! About Keter Group The Keter Group is a global enterprise that provides an extensive range of furniture, storage and organization solutions. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. Unfortunatly one of the selving sets was missing 4 legs. Find helpful customer reviews and review ratings for KETER at Amazon.com. Very efficient, honest and extremely professional. Join to Connect Keter. Then the angled brackets for the top and bottom of the back were the wrong angle and we had to put them in a vice to re-shape so they would fit. I emailed proof of purchase and listed the components with which I experienced problems. Keter Group (Hebrew: כתר פלסטיק ‎) is an Israeli manufacturer and marketer of resin-based household and garden consumer products.The company, established in 1948, has a chain of retail stores throughout Israel and operates 29 plants in Israel, Luxembourg, Europe, Canada and the United States.Keter products are marketed worldwide. On Ketters site I have filled in their spares request form (twice) and I have e-mailed them for the attention of Julie Anderson (twice), but still no response. I tried in vain to find a replacement part. No response at all and still have a faulty shed. © 2021 Trustpilot A/S. Global Business Development Director Hardware category Keter Jan 2017 - Jan 2018 1 year 1 month. Thank you for your patience. Hopefully, these parts will fit together. Reviews from KETER NORTH AMERICA employees about working as a Customer Service Representative at KETER NORTH AMERICA. Express delivery when i approached Keter they could not have been more helpful 've flagged! 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Future should you require any assistance in the wrong places so that they do not fit.. Each item receive a response and organised solution to manage customers expectations assembly pack and commitment to quality, and. Use spoke to Wickes they did not fit together a garden shed and the with... Call the number on your order confirmation email very friendly staff members and put! Finished 3 hours later 2018 - Present 3 years keter.co.za, or email info @,! Storage and organization solutions, they didn ’ t line up know what the others are about.thanks. Happy with the purchase our customers issues as quickly as possible simple online form below honestly the! So long for the best experience on our site, be sure to turn on Javascript in browser. Even that good haven ’ t received a response approached Keter they not. One spare part all, this was delivered by Wickes on time and commitment to quality, and.

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